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Knowledge base
Administrative Policies - Billing
General Billing Policies
4
Net Terms, Pro-Rating, & Service Premiums
Account Cancellation Requests
Control Panel Administrative Password Reset Requests
Nonprofit Licensing Information
Contact & Company Changes
4
Billing Inquiries
Assignment of Billing Contacts
Change of Primary/Primary Billing Contact Requests
Changes to Company Details
Invoicing/Payment Policies
7
Invoicing
Setting up AutoPay
Updating your Payment Method
Returned Payments
Service License Fees
See all 7 articles
Suspension/Termination Policies
5
Overdue Account
Subscription Term Limitations
Change of Net Terms
Suspension & Termination Timelines
Account Termination
Administrative Policies - Technical
Partner Technical Support Policies
2
Partner Technical Support Policy
SPAM Violation Policy
Partner Service Restoration Policy
1
Service Restoration Policy For Partner Accounts
Backup and Restoration Policies
1
Backup and Restoration Policies
Partner Migration Policies
1
Partner Migration Policy
Microsoft Exchange
AutoDiscover
4
AutoDiscover Settings
What is AutoDiscover?
Email Clients that Require Autodiscover
I am receiving the 0X8004010F error when Send/Receiving in Outlook
Migration Instructions
4
Requesting a Managed Migration via Migration Wiz
Exchange 2013: Modify Your DNS Records
Requesting a Bulk Mailbox Creation
Migrating to the Exchange 2013 platform from earlier Exchange platforms
FAQ Knowledge Base
15
What is the Best Mailbox Size for Exchange?
Why is My Email Being Returned or Being Bounced Back?*
How Should I Start an Email Policy For My Organization?
Attachment Size Limit
ISP's That Block Port 25
See all 15 articles
DNS Record Settings
4
What are the MX Record Settings?
Creating an SPF record for your DNS zone
SPF Records and their Benefits
Adding an OWA SSL Certificate to your Service
Outlook Web App - 2013
14
What’s New In Exchange 2013
Recommended Browser For Outlook Web App 2013
Checking the Mailbox Size In Outlook Web App 2013
Managing Mobile Devices In Outlook Web App 2013
Recovering a Deleted Item in Outlook Web App 2013
See all 14 articles
Secure Messaging
2
Secure Messaging Usage
Custom Keyphrases for Secure Messaging
Public Folders
0
Microsoft Outlook 2013
Outlook 2013 How To's And Customization
17
Outlook 2013 System Requirements
Outlook 2013 Command Line Switches**
The Difference Between 32-bit And 64-bit Versions Of Outlook 2013
What's New in Microsoft Outlook 2013
Microsoft Exchange 2013 NDR - Non-Delivery Reports
See all 17 articles
Outlook 2013 Configuration/Settings for Exchange 2013
5
Full Access Connection to Exchange 2013
Outlook 2013 - Exchange 2013 IMAP Connection
Outlook 2013 - Exchange 2013 POP3 Connection
Sending as a Domain/User Alias
Outlook Account/Profile Configuration via Windows Control Panel
Calendar/Address Book FAQs
9
How to Download the Offline Address Book
Scheduling A Meeting
Creating a Meeting on Behalf of Another User.
Changing The Default Address List used by Outlook 2013
Making Appointments/Meetings Private
See all 9 articles
Sharing/Permissions Information
6
How To Open A Shared Calendar
Sharing Folders, Contacts and Calendars with your Organization
How To Open Shared Contacts
Adding Delegates Using Outlook 2013
Free/Busy Information Not Available
See all 6 articles
PST Files
5
Archiving In Outlook 2013
Exporting Your Mailbox In A .PST File
Importing a .PST File Into Outlook 2013
Configuring AutoArchive Settings in Outlook 2013
Opening And Closing A .PST File
Errors/Performance Errors
17
Update, Repair or Uninstall Office Outlook 2013
Name Could Not be Matched To A Name In The Address List
Error When Performing a Send/Receive with Configured SMTP Alias Accounts
Clearing/Re-Syncing Local Folders in Outlook 2013
Messages Stuck In Outbox
See all 17 articles
Mobile Devices
General Information
1
Settings for a POP/IMAP Connection on a Mobile Device
iPhone and iPad Devices
5
Known Issue With iOS6 Devices Canceling Meetings
iPhone and iPad Configuration For Hosted Exchange 2013
iPhone, Change Mail Days to Sync Option
Removing Your Hosted Exchange Account From An iPhone**
Setting up the Outlook.app on iPhone / iPad using iOS 10.0 or higher.**
ActiveSync - Android & Windows Mobile Settings
4
KNOWN ERROR - Error code 80072f7d with an ActiveSync Device
Exchange 2013 - Android - ActiveSync Configuration**
Exchange 2013 - Windows Mobile - ActiveSync Configuration**
Set up Exchange email on a Kindle Fire 2nd Generation Devices and Newer.**
Spam Filter
General Information
3
SPAM - Best Practices
Using an Alternative Spam Filter
Moving Mailbox Rules from Roaring Penguin to SpamTitan
Reflexion
9
What is Reflexion Email Security?
What is Reflexion Email Business Continuity?
Features of the Reflexion Dashboard
Accessing the Reflexion Quarantine and Managing Quarantined Items
How To: Whitelist/Blacklist an Email Address or Domain**
See all 9 articles
SpamTitan
6
Accessing the SpamTitan Dashboard and Quarantine
How to Whitelist / Blacklist a Sender or Domain
SpamTitan User Roles
Searching the Mail History logs
Domain Group Administrators - Managing User Policies
See all 6 articles
Legacy Control Panel - Customer
My Users
4
Microsoft Exchange: Creating a Full Access, Web or POP3 Account**
How To Delete A User**
How to Add an E-mail Alias to an Exchange User**
How to Grant Full Access Or Send As Permissions To A Mailbox
Resource Mailboxes
1
How To Convert A Full Access Mailbox To A Resource Mailbox**
Control Panel - General
12
How to Change a User's Password
Cross Domain Forwarding Information/Service Request
How To Create A Forwarding Rule**
How to Forward a User's Email
Changing a User's Principle Log on Name
See all 12 articles
Distribution Lists
7
How to Grant a User 'Send As' or 'Full Access' Permissions to a Distribution List**
How to Set a Distribution List to Hidden
How to Add Members to a Distribution List**
How to Add an Alias to a Distribution List**
How to Assign a Distribution List Manager
See all 7 articles
My Menu
0
Public Folders
6
How to Enable Public Folders in the Control Panel
Assigning Permissions to Public Folders on Microsoft Exchange 2013.
How To Edit A Public Folder In The Control Panel
How To Mail Enable A Public Folder
How To Delete A Public Folder
See all 6 articles
Email Archiving
Sonian
1
Sonian - Import Data Process and Requirements.
Legacy Control Panel - Partner
Control Panel - General
4
Resetting Your Administrative Password
Cross Domain Forwarding Information/Service Request
Requesting An Analytics Report
Network News Updates
Control Panel - Partner View
9
Control Panel Logo Branding
View and Edit Customer Account Details
Log into a Customer's Control Panel
Suspending a Customer Account
Canceling a Customer Account
See all 9 articles
Control Panel - Partner View - Adding New Accounts
7
Creating a Customer Account
Enabling a New Customer with Microsoft Exchange Service
Enabling a New Customer with Microsoft SharePoint 2013 Service
Adding a Domain Alias to a Customer Account
How to Configure a New Customer with Microsoft Dynamics CRM Service**
See all 7 articles
Control Panel - Retail View
12
Granting User Mailbox Permissions
How to Create a Contact
Granting a User Administrative Permissions to the Control Panel**
How to Update my Customer's Admin Password
Creating an Exchange User with Microsoft Exchange Services
See all 12 articles
Control Panel - Retail View - Resource Mailboxes
3
Creating A Resource Mailbox**
How To Convert A Full Access Mailbox To A Resource Mailbox**
How to Convert A Resource Mailbox To A Regular Full Access Mailbox**
My Menu
5
Home
Network News
Support Site
Partner Configuration
Partner Tools
My Customers
0
ConnectWise
4
How to Configure your Control Panel with ConnectWise
How to Sync the Control Panel with ConnectWise
ConnectWise Company to Customer Sync Details
ConnectWise Product Sync
Telarus
0
Macintosh
Macintosh Outlook 2011 How To's
12
What's New For Outlook 2011
System Requirements For Outlook 2011
How to Check For Outlook 2011 Updates
How To Switch Identities in Outlook for Mac 2011
Accessing the GAL within Outlook 2011
See all 12 articles
Outlook 2011 Configuration/Settings For Exchange 2013
3
Configuring An Exchange 2013 Full Access Connection for Outlook 2011
Configuring An Exchange 2013 IMAP Account Within Outlook 2011
Configuring An Exchange 2013 POP3 Account Within Outlook 2011
Macintosh Sharing/Permissions Information
1
Sharing Folders In Outlook 2011 For Mac
Macintosh Errors/Performance Errors
6
Incompatibility Issues With MacOS 10.10 (Yosemite) and Outlook 2011
Error Message 'Microsoft Outlook has encountered a problem and needs to close'
"An unknown error has occurred in Outlook" - Error code 17199
New Message, Reply, or Forward Window Does Not Open in Outlook 2011
Outlook 2011 for Macintosh Outdated Notification
See all 6 articles
Macintosh PST/OLM Files
2
How To Export A Mailbox Using Outlook 2011
How To Import A Mailbox Using Outlook 2011
Macintosh Calendar/Address Book FAQs
5
How to Create a Meeting in Outlook 2011
Adding Holidays To The Outlook 2011 Calendar
Creating An Appointment Within Outlook 2011
Creating Contacts Within Outlook 2011
Create, Edit, or Deleting a Task in Outlook 2011
iPhone And iPad
8
Known Issue With iOS6 Devices Canceling Meetings
iPhone and IPad Configuration For Hosted Exchange 2007
iPhone and IPad Configuration For Hosted Exchange 2010
iPhone and IPad Configuration For Hosted Exchange 2013
Exchange 2013 IMAP Settings For iPhone/iPad
See all 8 articles
Outlook 2016/2019 Configuration/Settings For Exchange 2013
1
Manually Configure Outlook For Mac with an Exchange 2013 Full Access Connection
Microsoft Outlook 2016
Outlook 2016 General
2
OUTLOOK 2016 SYSTEM REQUIREMENTS
Outlook 2016 and Exchange 2007
Outlook 2016 Configuration/Settings for Exchange 2013
4
Outlook 2016 for Windows Full Access Connection
Outlook 2016 for Windows - IMAP Connection
Outlook 2016 for Windows - POP Connection
Outlook 2016 for Macintosh AutoDiscover Connection
Errors/Performance Errors
3
Outlook 2016 / 2019 Repeatedly prompts for Username and Password
Outlook 2016 / 2019 Autodiscover Patch
Outlook 2016 Click-to-Run clients are slow to Load Profile
Microsoft SharePoint 2013
Create & Customize Pages
0
Lists & Libraries
7
How to Create a Custom List
How to Create a Calendar List
Creating and Adding Documents to a Library**
How to Set Permissions for a List**
How to Set Permissions for a Library**
See all 7 articles
Microsoft SharePoint 2013 - General
3
SharePoint 2013 Sample Service Letter
How to Edit your User Information in Sharepoint 2013
How to Enable SharePoint 2013 Services
Office Integration
0
People, Groups & Permissions
0
Web Parts
0
Workflows
0
Office 365
General
9
How to create a User and Enable a Microsoft 365 License
Office 365 DNS Records
Microsoft 365 Plan Comparison
Office 365 Admin Roles
Deleting Office 365 Users and Licenses
See all 9 articles
Exchange
11
Configuring Outlook 2016 for Office 365
Configuring Outlook 2016 for Mac for Office 365
Configuring iPhone and iPad devices for Office 365
Configuring Android devices for Office 365
Accessing the Office 365 Outlook Web App (OWA)
See all 11 articles
MileIQ
1
How to active MileIQ Premium for Microsoft Office 365 Business and Business Premium users
Microsoft Teams
10
Creating Audio-Conference Meetings
Adding and Configuring a Calling Plan for a User
Creating an Auto-Attendant
Creating a Phone System Call Queue
Using Desk Phones with the Skype for Business Phone System
See all 10 articles
Microsoft Visio
2
Microsoft Visio Plan 1
Microsoft Visio Plan 2
Microsoft Yammer Enterprise
1
Microsoft Yammer Enterprise
Microsoft Exchange Online Protection
1
Microsoft Exchange Online Protection
Microsoft Azure Active Directory
5
Azure Active Directory Basic
Azure Active Directory Premium P1
Azure Active Directory Premium P2
Azure Information Protection Plan 1
AD Sync - Sync User Location to Office 365
Microsoft Project
4
Project Online Premium
Project Online Essentials
Project Online Professional
Project Online Premium for Faculty
Microsoft Flow
1
Microsoft Flow
Windows 10 Enterprise
2
Windows 10 Enterprise E3/E5
Windows 10 Enterprise A3/A5
Azure Information Protection
1
Azure Information Protection
Microsoft Dynamics 365
2
Enabling Dynamics 365
Dynamics 365 Plans and Applications
Office 365 Advanced Threat Protection
1
Office 365 Advanced Threat Protection
Office 365 Security Solutions
2
Enterprise Mobility + Security
Microsoft Cloud App Security
Microsoft 365
6
Microsoft & Office 365 A1
Microsoft 365 & Office A3
Microsoft 365 & Office A5
Microsoft 365 Enterprise and Firstline Plans
Office 365 US Government Plans
See all 6 articles
OneDrive
1
OneDrive for Business
Microsoft Stream
1
Stream Plan 2 for Office 365 Add-On
Power BI
1
Power BI Pro
Office 365 Business Plans
4
Microsoft Office 365 Business Plan Comparison
Microsoft Office 365 Business
Microsoft Office 365 Business Essentials
Microsoft Office 365 Business Premium
Control Panel v2
General
3
Creating a New Customer Account
Setting up a Custom Secure Control Panel URL
Adding a Domain Alias to an Existing Account
Office 365
4
Enabling New Microsoft 365 Services
Transitioning an Existing Office 365 Customer
Microsoft 365 License Break Down
Microsoft 365 Licensing - Managing Purchase Mode Licenses
TitanHQ
WebTitan
11
Getting Started with WebTitan
Accessing the WebTitan Administrative Portal
Setting Up a Static IP Location in WebTitan
Setting Up a Dynamic IP Location in WebTitan
Setting Up a Roaming Location in WebTitan
See all 11 articles
SDO
General
7
Enabling the SDO Service
Enabling Users and Enrolling the SDO Authenticator App
Enabling SDO for Generic SAML Authentication
Setting a Password for an SDO-Authenticated User Account
Enrolling a FIDO Token for SDO Authentication
See all 7 articles
Amazon Web Services
1
Setting up SDO for Amazon Web Services
Microsoft 365
2
Setting up SDO for Microsoft 365
Removing SDO Authentication from Microsoft 365
Zoom
1
Setting up SDO for Zoom
Google Workspace
1
Setting up SDO for Google Workspace
External AD
2
Setting up Secure LDAP for External AD
Setting up SDO Authentication for External Active Directory
Workstation Authentication
3
Setting up SDO for Workstation Authentication
Configuring and Installing SDO Workstation Authentication - Windows
Configuring and Installing SDO Workstation Authentication - Mac
