We are happy to offer our partners net-45 billing terms. Your invoice will be released on the 1st of each month and due 45 days later. With the exception of Legacy Hosted Exchange and SpamTitan, all services bill in arrears. Learn more here.
All invoicing communication will come from our billing entity – CloudPlus Service – so keep an eye out for your billing portal setup letter with critical account details and be sure to add billing@cloudplusservice.com to your address books. If you did not receive a credentials email, just reach out and a member of our team can assist you.
You can visit the billing portal directly at
https://cloudplusservicebillingportal.mybillsystem.com/Portal
IMPORTANT NOTE: When entering payment information online, there will be a notated amount “due” that the system will default to collect – this tends to be the full amount currently open on your account. Simply zero that amount out (or uncheck the box) and your future charges will run on their proper due date moving forward. Once payment information is stored, you can run any past-due invoices individually, or contact our billing department and we’ll be happy to handle the transaction on the back-end. If you are mistakenly overcharged, just reach out to our billing team at billing@cloudplus.net and we can reverse any overpayment immediately.