For many services, Partner accounts can be closed in full by simply terminating all customer accounts and services and notifying billing@cloudplus that you will be closing your account in full. This will allow our team to ensure that all services are shut down in full and prevent unexpected added invoices. Some services will require our support team's assistance to close in full and may require advanced notice of cancellation (ie archiving services).
- Microsoft 365: MS365 services are pro-rated and may require a final invoice past the requested cancellation date. This is dependent on the cancellation request date and your customers' particular MS365 subscription terms, payment terms, and term expiration date.
EXAMPLE: An annual subscription term was selected for 10 licenses of Microsoft 365 Business Standard on October 1st, with monthly payment terms. A cancellation request is submitted on August 15th. The balance of the originally agreed-upon subscription payment (in this case September and October 1 invoices) will be due in order to complete account termination. Any unpaid balances will be sent to a third-party collection agency and an additional administrative fee will be assessed.
- Webroot: Webroot services are invoiced from the 25th to the 24th of the month and are not pro-rated. Depending on date of cancellation request, a final invoice for services in arrears may be required.
- Archiving Services (ArcTitan/Sonian): Archiving services require 30 days' notice for termination. Depending on date of cancellation request, a final invoice for services in arrears will be required.
- Hosted Exchange, SDO, & other Services: Cancellation requests received within the first 10 days of the month will have no further invoices unless they consume one of the aforementioned services. Cancellation requests received after the 10th will receive a final invoice on the 1st of the following month as these services are not pro-rated.
Once an account is canceled, any/all software acquired from CloudPlus must be uninstalled within 30 days.
Any unpaid balances post account cancellation will be sent to a third-party collection agency and an additional administrative fee will be assessed.