Past-due notifications will be sent as soon as an invoice payment is missed or declined and will continue to be sent via our billing system automatically to the set contacts within our billing portal.
Personalized (ticketed) past-due notices will be sent to the billing and/or primary contact(s) once the payment is past-due 5 days.
Once an account is 10 days past-due, it will be subject to suspension – removing the reseller's access to the Control Panel for their own and all child accounts – and the partner will be moved to termination notices. Control Panel access will be suspended until the account is paid in full.
If a reseller account exceeds Net60 terms, CloudPlus reserves the right to terminate your partner account in full and move your end-customers to another reseller in good standing. Unpaid balances will be sent to a third-party collections agency and additional administrative fees may be assessed.
A reseller with a history of nonpayment (failure to pay on time 4 or more times within a 12-month period) may be subject to Subscription Term Limitations, a change to Net Terms, and is subject to immediate termination upon notice of the 4th offense.