This article provides the steps for transition an existing Office 365 services for a Reseller or Customer account.  This article applies to accounts that are currently or previously registered with Office 365 either via direct subscription or under another provider.  If the account's domain has never previously been registered with Office 365, please refer to the Enabling New Office 365 Services article.

Please note that the transition will need to be authorized by a user with Global Admin rights for the existing Office 365 account.  We recommend that you have the Global Admin user credentials ready before proceeding with the steps in this article.

If you are enabling Office 365 services for a Customer or sub-Reseller, please be sure to log in to that account before proceeding.

  1. In the Reseller Control Panel, click on The Catalog in the left-hand menu.

  2. Click on the Activate Product switch on the right-hand side of the Office 365 product bar.

  3. Click the Let's do this! button in the confirmation window.

  4. Click the I'm Transitioning an Existing Office 365 Account button.

  5. Click the Continue button.

  6. A Microsoft Cloud Solution Provider Invitation window will open in a new browser tab.  Click the Sign In button to continue.

  7. Enter the Email address and Password of the Global Admin user for the Existing Office 365 account, and click Next.

  8. Check the terms and conditions box, and then click the Authorize CSP button.

  9. Once the CSP Invitation has been accepted, return to the customer's My Services page in your Reseller Control Panel and Click the Continue Transition button.

  10. The Control Panel will scan the active users and licenses in the current Office 365 account.  It will present a list of the detected users along with the current registered license for each user and the best-guess matching license on our system.  Review and make any changes to the Associated License field that are needed.  If the license detection fails to locate a matching license, from the options presented, choose Discuss License as an Option. This will make no change to the existing license until our Support Team reaches out to you to assist in locating a suitable alternative. Once all licenses are set, Click the Start Transition button when you are ready to proceed.

  11. Click the Confirm button to begin the transition.

  12. The transition process will begin. Please Note: that it can take an upward of 24 hours for your account to fully complete. Depending on the number of users being transitioned. Once the transition process is complete, all transitioned users will appear in the User List.  User licenses can now be directly managed via the Reseller Control Panel. Licenses associated with a previous Provider will need to be canceled. 

Please note that the transition process will assign new licenses to each transitioned user under the CloudPlus CSP. The process can not cancel direct subscriptions or licenses issued by other providers.  Once the transition process is completed, we recommend the customer contact their previous license provider to cancel the old licenses.  Customers may be double-billed if they do not cancel their old licenses.