Some users may ask to change or update their display names. For example, Jane Doe -firstname.lastname@example.org may have been recently married and is requesting to change the current display name to Jane Smith - email@example.com The Display name will appear in the GAL under Jane Smith instead of Jane Doe.
Note: The GAL updates every night at 12am PST and changing a Users Display Name only changes the First and Last Name within the email address. This does not change the Logon Name.
4. Now that you are logged in as the customer, navigate to the User List under My users.
5. From the User List, choose the mailbox you need to assign another user access rights to and click on Edit User.
6. From within the General Tab, you will see the user's Display Name. Once you have changed the name, the system will automatically check it to ensure it's unique. Once you see the green OK, you can click Save Changes.