Does your new customer require their administrative password be updated? As the reseller, you can set the customer admin password on behalf of your customer. Please review the steps below on how to access the customer account and change the password using the partner control panel.


1. Navigating to your Control Panel URL or http://cp.securembox.com and sign in using your administrative credentials.


2. Once logged in, Select Customer List / Editor, beneath My Customers, to show your available customers.


3. Highlight the customer the user assigned permissions needed to be added to, and click Login as Customer at the top of the Customer List.


4. You will find 'Reset Password' under My Menu > Account Information. We recommend using a strong password that consists of at least 8 to 10 characters in length with a mixture of capital and lower case letters, numbers and symbols. Make sure to click Submit Changes to set the new password.