Whitelisting Files on Devices

Any device, regardless of its status, can have files that have been quarantined. Follow this procedure to whitelist a file on a device.

To whitelist a file on a device:

  1. Log in to the management console.
  1. Click the Groups tab.
  1. Select the device that has blocked URLs that you want to override.

Note: The example shows a device with a Protected status however you can whitelist files on devices regardless of their status.

  1. Click the Infections Encountered tab.

  1. For the file you want to whitelist, click the Whitelist Files icon.

  1. In the Name/Description field, enter a name for the file.
  1. In the Override Type area, select one of the following radio buttons:
    • MD5
    • Folder/File
  1. The MD5 field displays the MD5 information.
  1. When you're done, click the Create button.