Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Dynamics 365 unifies Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) capabilities by delivering new purpose-built applications to help manage specific business functions.
This article provides brief descriptions of the various Dynamics 365 plans and applications that are available for subscription.
Plans are collections of Dynamics 365 Applications. They are the most cost-effective option to provide complete flexibility for a user to have access to any Dynamics 365 functionality.
Dynamics 365 Plan
Dynamics 365 Plan includes access to Customer Engagement Plan functionality plus Dynamics 365 Unified Operations Plan. A subscription to Dynamics 365 Plan includes default access to both the Customer Engagement Plan applications and the Dynamics 365 Unified Operations Plan applications.
Dynamics Customer Engagement Plan
Dynamics 365 Customer Engagement Plan gives you the flexibility to work with any application functionality within the plan. It includes the following Applications:
- Dynamics 365 for Sales
- Dynamics 365 for Marketing
- Dynamics 365 for Field Service
- Dynamics 365 for Customer Service
- Dynamics 365 for Project Service Automation
- Microsoft PowerApps Plan 2
Dynamics 365 Unified Operations Plan
Dynamics 365 Unified Operations Plan includes full read, edit and approval access across the entire ERP solution. It includes the following Applications:
- Dynamics 365 for Talent
- Dynamics 365 for Retail
- Microsoft PowerApps Plan 2
The following individual Applications are available for subscription if the capabilities of a broader Plan are unneeded.
Dynamics 365 for Sales Enterprise
With Dynamics 365 for Sales Enterprise customers go beyond sales force automation and meet the needs of more complex sales processes. Sales Enterprise provides customization, extensibility and embedded intelligence, in addition to all the functionality available in Dynamics 365 for Sales Professional.
Dynamics 365 for Sale Professional
Dynamics 365 Sales Professional provides core sales force automation or SFA that is used by an organization without a complex sales organization.
Dynamics 365 for Marketing
Dynamics 365 for Marketing is a marketing-automation application that helps turn prospects into business relationships. The app is easy to use, works seamlessly with Dynamics 365 for Sales, and has built-in business intelligence.
Dynamics 365 for Customer Service Enterprise
Dynamics 365 for Customer Service Enterprise for more complex, configurable, and intelligent capabilities, Microsoft Dynamics 365 for Customer Service empowers businesses to provide a branded, personalized self-service experience that leverages an organized, searchable knowledge base to deliver consistent, up-to-date answers.
Dynamics 365 for Customer Service Professional
Dynamics 365 for Customer Service Professional for less complex scenarios with streamlined capabilities to provide core support functionality.
Dynamics 365 for Field Service
Dynamics 365 for Field Service is the recommended choice for your field-based service teams, leveraging tight integration between Dynamics 365 for Customer Service case management capabilities and field service work orders to deliver business process driven, best in class field service management.
Dynamics 365 for Project Service Automation
Dynamics 365 for Project Service Automation is designed for professionals who manage projects and the associated customer engagement process end-to-end.
Dynamics 365 for Retail
The Dynamics 365 for Retail application is designed to help retailers manage their operations, deliver a connected employee experience, and offer exceptional shopping experiences. By leveraging intelligent forecasting and product recommendations, retailers may improve in-store and e-commerce profitability, drive intelligent business insights to optimize strategy and cost, and accelerate buying behavior through ubiquitous customer experiences
Dynamics 365 for Talent
The Dynamics 365 for Talent application helps organizations strategically attain, empower and optimize human resources to achieve high-impact, sustainable results for the organization. There are two sets talent experiences: (i) HR Experience: strategic HR experience to drive operational excellence through intuitive experiences, visibility and collaboration and impactful programs (ii) Talent Experiences: hire the best talent faster, build high performing agile teams and maximize the potential of your team (includes “Attract” and “Onboard” capabilities).