License fees for the usage of Outlook, Exchange, CRM, Spam Filter, and other hosted services that we provide are generated by our Vendors and as such are billable services, whether these services are fully utilized or not. CloudPlus support staff are expressly forbidden by policy to remove and/or add any of these services from customer accounts. These services must, out of necessity, be removed and/or added by the Administrator of the Control Panel. If there are technical issues prohibiting the removal of a service from the CloudPlus platform, please reach out to email@example.com and they can troubleshoot the issue and provide assistance as needed.
Due to licensing issues, our services are never pro-rated.
Not all licenses are created equal. See notes below on for specialty license details.
It is imperative when assigning nonprofit licenses that the appropriate license SKU is used. If a for-profit license is assigned to an existing nonprofit license grouping, vendors such as Microsoft O365 will revert all licenses to for-profit pricing. It is the responsibility of the Administrator adding the services to ensure the correct license is used. If you have questions/concerns on whether your license addition is correct, please reach out to firstname.lastname@example.org immediately. Learn more about nonprofit licenses here.
WEBROOT PRODUCT LICENSES
Webroot bills their services from the 25th of the current month to the 24th of the following month. As such, Webroot services (SAT Awareness, DNS Protection, and EndPoint Protection) are billed in arrears to accurately match their billing snapshot. For instance, your February 1 invoice will include licenses active from December 25th to January 24th.